Last updated July 17, 2018
Welcome to Capcom USA!
OUR PRIVACY COMMITMENT
Q2. What types of information do we collect about you?
Q3. How is your information used and shared?
Q4. What are your California Privacy Rights?
Q5. What kinds of security measures do we take to safeguard your personal information?
Q6. How can you update your personal information and profile?
Q8. How can you access and control the use of your personal information?
Third Party Websites
Digital River, Inc.
ATTN: Privacy Department
10380 Bren Road West
Minnetonka, MN 55343
Pinpoint Marketing Group, Inc.
ATTN: Privacy Department
3710 W. Royal Ln, Suite 125
Irving, TX 75063
Capcom respects your privacy, and, accordingly, we strive to minimize our collection of your personal information. Personal information is information that can be used to directly or indirectly with other collected information identify and contact you. If required by applicable law, Capcom will request your specific consent prior to collecting any of your personal information. If you prefer, however, not to disclose your personal information to Capcom, you may not be able to enjoy certain features of our Services.
Our Services and European Economic Area Users
Data protection law in Europe requires a “lawful basis” for collecting and processing personal information from citizens or residents of the European Economic Area. Our lawful bases include:
Specific Affirmative Consent: As stated above, Capcom will request your specific affirmative consent, if required by applicable law, in a clear, concise, and specific manner prior to collecting and processing your personal information.
Performance of Contract: In some instances, we will need to collect your personal information to comply with our contractual obligation to deliver the Services to you (e.g., pursuant to our End User License Agreement for a Service), such as by collecting your IP address to facilitate matchmaking in an online multiplayer video game, or collecting your telemetry data to display your player statistics and rankings to you.
Legal Compliance: Sometimes the law says we need to collect and process your personal information. For example, a court may order us to process your data for a particular purpose other than for which it was initially collected.
Legitimate Interests: On occasion, we may collect and process your personal information when we have a good and fair reason to use your data and we do so in ways which do not hurt your interests and rights. In other words, we may collect and process your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom or interests.
Our Services and Children
We do not knowingly collect or maintain personal information from users under in the United States, and under the applicable age of consent in other countries ("Child" or "Children") other than as permitted by law, for example, in support of our internal operations (in the U.S.) and legitimate interests or contractual or legal obligations (in the EU). We take Children's privacy seriously and encourage parents to play an active role in their Children's online experience at all times.
If Capcom learns that a Child's personal information has been collected, we will delete the account. If parents believe that we have unintentionally collected their Child's personal information, they should contact us to request the deletion of the information.
185 Berry Street, Suite 1200
San Francisco, CA 94107
Personal Information That We Collect
To offer our users certain features of our Services, and to create certain user accounts (e.g., to create a Capcom Fighters Network account), we collect several types of personal information from you directly. Typically, this information includes:
Other times, we collect your personal information automatically when you use our Services sometimes through cookies. Typically, this information includes:
As referenced above, please note that when purchasing merchandise and apparel from Digital River, Inc. and Pinpoint Marketing Group, Inc., you may have the ability to authorize those third parties to transfer to Capcom your email address and other information for our direct marketing purposes. Should you choose not to consent to the sharing of this information, no personal information will be provided to us by Digital River, Inc. and/or Pinpoint Marketing Group, Inc.
Non-Personal Information That We Collect
Additionally, we may also collect other types of non-personal information (known as demographic information) such as your hobbies, occupation, game preferences, platform preferences, and other game ownership information. This demographic information may be combined with your personal information.
Information Collected Through Third Party Services
i. Information Collected Through Social Networking Services
You can engage with our Services on or through third-party social networking websites, such as Facebook, Twitch and Twitter, or other third-party social media plug-ins and applications which may be hosted on separate websites or embedded within or integrated with our Services. Where practicable, we will provide clear notice before you are directed to a third-party social networking website, plug-in, or application. When you engage with our Services on or through third-party social networking websites, plug-ins and applications, you may authorize us to have access to certain information from your social media profile (e.g., name, e-mail address, photo, birthday, location, your list of friends, people you follow and/or who follow you, the posts or the "likes" you make) to deliver content or as part of the operation of the Service. We may also obtain non-personal information from your interaction with our Services (e.g., content viewed, game performance and scores, and information about advertisements within the content you have been shown or may have clicked on).
ii. Information Collected Through First Party Platforms
You can also engage with certain portions of our Services through certain first-party and/or mobile platforms (the “First Party Platform(s)”). For instance, if you desire to use features of our Services by signing in through or otherwise linking with, for example, your PSN account or Steam account to authenticate yourself, some information from those First Party Platforms (e.g., your account ID, date of birth/age, username, language preference, entitlement information, achievement/trophy information, and/or geographic information), and/or information regarding your usage of our Services (e.g., web analytics data or game telemetry data) (collectively, the “Platform Information”), which may have been collected by the First Party Platform may be transmitted to Capcom. Further, some First Party Platforms, such as mobile platform providers, may provide to us additional information such as your precise location or contact list information. We will collect this information only if you provide your affirmative consent.
Information Collected Through Cookies and Other Web-Based Technologies
We collect information through web-based technologies, such as “cookies”, to make our Services more interesting and useful to you. For example, when you use one of our Services, we collect your IP address. An IP address is often associated with the portal through which you enter the Internet, like your ISP (Internet Service Provider), your company, or your university. At times, we use IP addresses to collect information regarding the frequency with which our users visit various parts of our websites. At other times, we collect your IP address to facilitate location-based matchmaking in our online multiplayer Services.
We use the cookies for the following purposes:
Depending on your choice of browser (e.g., Edge, Chrome, Firefox, etc.), you may be able to modify your browser so that it notifies you when cookies are sent to it. Alternatively, you can refuse to accept cookies altogether, and you can also delete cookies that have already been set. You can do this through your browser settings. Each browser is a little different, so look at your browser's help menu to learn the correct way to modify your settings. If you turn cookies off, you will not have access to many features that make your web experience smoother, like the features mentioned above, and some of our services may not function properly.
To support our web pages, we sometimes also embed content from third-party websites, such as video content from YouTube. As a result, when you visit a page containing such content, you will be presented with third-party cookies from these third-party websites. Similarly, you will also see embedded ‘share’ buttons on Capcom web pages that enable users to easily share content with their friends through a number of popular social networks. When you click on one of these buttons, a cookie will be set by the service through which you have chosen to share content (such as Facebook or Twitter). Capcom does not control the placement of these cookies and you should check the relevant third party's website for more information on how to restrict the placement of these cookies. When visiting Capcom's websites, the third-party cookies that may be present include, but are not limited to those listed in the chart below.
|Cookie name||Source||Expiry||Purpose||How to block|
|_utma||Google Analytics||2 years from set/update||These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.||You may visit https://tools.google.com/dlpage/gaoptout?hl=en-GB to block these cookies. Alternatively, you can change your browser settings to accept or refuse these cookies as mentioned below.|
|_utmb||Google Analytics||30 minutes from set/update|
|_utmc||Google Analytics||Upon the browser closing|
|_utmv||Google Analytics||2 years from the visitor's last visit|
|_utmz||Google Analytics||6 months from set/update|
|YouTube (Google)||Cookies are used to deliver content on this website using YouTube (Google). Data collected by Google may also be used for other purposes, including advertising.||You can find out more about Google's privacy practices and the cookies that it uses via YouTube here (http://www.google.com/intl/en/policies/privacy/). You can also change your browser settings to accept or refuse these cookies as mentioned above.|
|Cookies are used to deliver content on this website using Facebook. Data collected by Facebook may also be used for other purposes, including advertising.||You can find out more about Facebook's privacy practices and the cookies that it uses here (https://www.facebook.com/about/privacy/). You can also change your browser settings to accept or refuse these cookies as mentioned above.|
ii. Other Web Technologies
iii. California “Do Not Track” Disclosure
We use your personal and non-personal information, both individually and in the aggregate, in the following ways:
To operate our business and to enhance and personalize your game experience including to:
To provide you support, including to:
To personalize our communications with you, including to:
Capcom USA Activities and Updates
Information collected from those who voluntarily submit it to us is used to provide services like newsletter subscriptions, updates on special events, game news, and e-mail announcements of interest to our users, as well as providing our users with exclusive content, awards, prizes and/or access to special promotions. You may opt out of such services by following the process set forth in Q8 below.
Forums, Blogs, and Message Boards
If you register for access to our blogs or message boards, we will use your personal information to enable you to view and post messages on the boards. You should understand, however, that community forums, blogs, and message boards are tools that allow you to communicate with members of the online community. So whenever you give out personal information in public areas, that information can be collected and used by people you don't know.
Should you wish to remove content or information after you have posted it, you may do so by logging into your Capcom account and clicking either the "garbage can" or "x" icon located on your post. Alternatively, you may contact us at email@example.com with your request. In addition, Capcom provides all registered users the ability to completely and permanently delete their account information including all comments, blogs, and forum posts. To delete your Capcom-Unity account, please log in and visit this link: http://www.capcom-unity.com/help/remove_user.one. Please note that deleting your profile cannot be reversed.
Please also note that removal of this content or information from public view does not guarantee complete or comprehensive removal. After your removal request has been honored, we may retain copies of the content or information you have previously posted on our servers if we have a legal basis for doing so. For example, we are not required to remove your posted content or information if it has been rendered anonymous or if we are ordered by a court to retain it. Additionally, we do not have control over third parties (e.g., other users) who may have copied or reposted this information.
We may also use your personal information for other purposes, such as operational uses necessary to conduct our business or provide the Services. For example, we may use your information to send you administrative communications either about your account with us or about features of our Services.
Aggregated and Anonymous Information
For practical reasons, we treat personal information submitted to us in an employment context different from information we receive in other contexts. Personal information submitted to us in an employment context (e.g., employment applications and resumes) may be shared with third parties, depending on the nature of the inquiry.
Purchase or Sale of Businesses
Third Party Processing
No Third Party Marketing
Our company does not share and has not reserved the right to rent or sell your personal or demographic information to third parties for their direct marketing purposes.
Automated Decision Making
Capcom does not use your personal information in any form of automated processing, including profiling, which produces legal effects concerning you, or similarly significantly affects you.
Disclosures Required By Law and Disclosures to Help Protect the Security and Safety of Our Services and Others
We will disclose personal information when we believe in good faith that disclosure is required by law (e.g., court order or subpoena) or to help:
California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. However, as previously stated, we do not share information with third parties for their direct marketing purposes. If you still have inquiries regarding our disclosure policy, please contact us:
185 Berry Street, Suite 1200
San Francisco, CA 94107
The security and confidentiality of your information is extremely important to us. We have technical, administrative and physical security measures in place to protect your personal information from unauthorized access and improper use. We also review our security procedures periodically to consider appropriate new technology and updated methods. But, despite our best efforts, no security measure is ever perfect or impenetrable. Specific security measures we currently implement to prevent unauthorized physical or electronic access to users' personal and demographic information:
You can access and update the personal information you gave us during registration (that is, your e-mail address or any other information that would directly enable us to contact you), by e-mailing us at firstname.lastname@example.org. You may update the information in your profile by logging into your account and visiting your account settings.(Back to top)
185 Berry Street, Suite 1200
San Francisco, CA 94107
Any personal information you provide to the above e-mail and postal mail addresses will not be used to send you promotional materials, unless you request it.
Capcom is a licensee of the ESRB's Privacy Certified Program. If you believe that we have not properly responded to your inquiry, please contact the ESRB at http://www.esrb.org/privacy/contact.jsp, or:
Attn.: Privacy Certified Program
420 Lexington Avenue, Suite 2240
New York, NY 10170
Capcom provides you choices when it comes to the collection and use of your personal information. For example, you can choose to opt in or out of marketing emails. If you would like to opt out at any time after granting consent, contact us at the following:
185 Berry Street, Suite 1200
San Francisco, CA 94107
You also may adjust your browser settings to block certain online tracking, such as cookies.
European Union/European Economic Area Users
Users residing in certain countries, including the EU/EEA users, are afforded certain additional rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information; request a portable copy of your personal information; or otherwise object to or restrict how we use your personal information.
You may exercise your rights concerning your personal information at any time. To exercise your personal data rights, send us an email at email@example.com headed "Subject Access Request". Before we process any request, we may ask you for certain personal information in order to verify your identity. Where permitted by local law, we may reject requests that are unreasonable or impractical. We will respond to your requests in a reasonable timeframe.