CAPCOM USA ONLINE PRIVACY STATEMENT
Last updated March 31, 2014
Welcome to Capcom USA!
OUR PRIVACY COMMITMENT
Capcom U.S.A., Inc., Capcom Entertainment, Inc. and Capcom Studio 8, Inc. (collectively, "Capcom USA" or "Capcom") respect the privacy rights of our online visitors
to guide how we collect, store, and use the information you provide us.
This certification seal shown on this page confirms that Capcom USA is a member in good standing of ESRB's Privacy Certified Program.
ESRB's Privacy Certified Program is designed to ensure that our website's information disclosure practices are responsible and appropriate. To protect your privacy, we have voluntarily undertaken
this privacy initiative and all of our websites have been reviewed and certified by ESRB Privacy Certified to meet established online information collection and use practices. As part of this
privacy program, ESRB independently audits our websites, and administers other enforcement and accountability mechanisms.
TABLE OF CONTENTS
Q1. What information does this Privacy Statement cover?
Q2. What types of personally identifiable information do we collect about our guests?
Q3. How is your personally identifiable information used and shared?
Q4. What choices do you have about the collection, use, and sharing of your personally identifiable information?
Q5. What kinds of security measures do we take to safeguard your personally identifiable information?
Q6. How can you update your personal information and profile?
What information does this Privacy Statement cover?
What types of personally identifiable information do we collect about you?
We don't require personal information to access our website. But if you prefer not to disclose personal information, you will not be able to enjoy certain features of our website. Personal information is information that identifies you and may be used to contact you.
We don't knowingly collect personal information from children under 13. We take kids privacy seriously, and encourage parents to play an active role in their children's online experience at all times.
Information You Provide to Us
All of the personal information we receive comes directly from our guests. To offer our guests certain features on our website, we collect several types of personal information. We collect personal information from our guests to:
- Register for our website
- Register for community forum
- Register for our newsletter
- Use "Tell-a-Friend" features
- Purchase a product at one of our online stores
- Participate in contests, sweepstakes, or other promotions
- Receive customer or technical support
- Participate in online surveys, polls or questionnaires
- Product registration
Typically, this information includes:
- e-mail address
- telephone and fax number
- shipping and billing address, and
- for those purchasing products online, credit card information.
Additionally, we may also collect other types of non-personal information (known as demographic information) such as your age or date of birth, gender, hobbies, occupation, marital status, platform preferences, and other game ownership information. This demographic information may be associated with your personal information.
Information Collected Through Social Networking Sites
You can also engage with our websites on or through third-party social networking sites, such as Facebook and Twitter, or other third-party social media plug-ins and applications. When you engage with our websites on or through third-party social networking sites, plug-ins and applications, you may allow us to have access to certain information from your social media profile (e.g., name, e-mail address, photo, gender, birthday, location, your list of friends, people you follow and/or who follow you, the posts or the "likes" you make) to deliver content or as part of the operation of the application. We may also obtain non-personally identifiable information (e.g., content viewed, game performance, high scores, and information about advertisements within the content you have been shown or may have clicked on) from your interaction with our websites.
When you provide information from your social media account, it can help enable us to do things like:
- give you exclusive content
- personalize your online experience with us within and outside our applications or websites, and
- contact you through the social networking sites or directly by sending you the latest news, special offerings, and rewards.
We collect information through technology to make our websites more interesting and useful to you. For example, when you come to one of our websites, we collect your IP address. An IP address is often associated with the portal through which you enter the Internet, like your ISP (Internet Service Provider), your company, or your university. Standing alone, your IP address is not personally identifiable. At times, we also use IP addresses to collect information regarding the frequency with which our guests visit various parts of our websites.
How is your personally identifiable information used and shared?
Whatever the purpose may be, we will only collect information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives.
Capcom USA Activities and Updates
Information collected from those who voluntarily submit it to us is used to provide services like newsletter subscriptions, updates on special events, game news, and e-mail announcements of interest to our users. Moreover, if you register for access to our blogs or message boards, we will use your personal information to enable you to view and post messages on the boards. You should understand, however, that community forums, blogs, and message boards are tools that allow you to communicate with members of the online community. So whenever you give out personal information in public areas, that information can be collected and used by people you don't know.
We may also use your personal information for other purposes such as "Operational Uses." For example, we may use your information to send you administrative communications either about your account with us or about features of our websites.
We occasionally employ other companies to perform services necessary to our internal operations. For example, we have partnered with other companies to personalize our web pages, process credit card transactions, analyze customers' interaction with our website, and process consumer surveys. We also provide postal addresses to the U.S. Post Office for delivery purposes. While providing their services, these companies may access your personally identifying information. These companies have agreed to securely store and maintain the personal information received from us.
For practical reasons, we treat personal information submitted to us in a business capacity different from information we receive in a non-business capacity. Personal information submitted to us in a business capacity (e.g. resumes) may be shared with third parties, depending on the nature of the inquiry.
Purchase or Sale of Businesses
Third Party Use
Our company doesn't share and hasn't reserved the right to share personal or demographic information with third parties.
Disclosures Required By Law and Disclosures to Help Protect the Security and Safety of Our Websites and Others
We will disclose personal information when we believe in good faith that disclosure is required by law (e.g., court order or subpoena) or help enforce:
What choices do you have about the collection, use, and sharing of your personally identifiable information?
- protect your safety or security, including the safety and security of your property; or
- protect the safety and security of our websites or third parties.
Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. For inquiries regarding our disclosure policy, please write us:
What kinds of security measures do we take to safeguard your personally identifiable information?
800 Concar Drive, Suite 175
San Mateo, CA 94402
The security and confidentiality of your information is extremely important to us. That's why we have technical, administrative and physical security measures in place to protect your personal information from unauthorized access and improper use. We also review our security procedures periodically to consider appropriate new technology and updated methods. But, despite our best efforts, no security measure is ever perfect or impenetrable.
Specific security measures we currently implement to prevent unauthorized physical or electronic access to web users' personal and demographic information:
How can you update your personal information and profile?
- Web user data is stored behind a firewall
- Data is stored in a secure physical environment (e.g. behind locked doors)
- Data is stored in a database accessible to authorized employees on a need-to-know basis only
- Users or employees must have a unique password before gaining access to user data
- We use standard encryption technology when transferring or receiving sensitive personal information like credit card numbers
- We maintain written security policies to which all employees must adhere.
You can access and update the contact information you gave us during registration (that is, your e-mail address or any other information that would directly enable us to contact you), by e-mailing us at firstname.lastname@example.org.
800 Concar Drive, Suite 175
San Mateo, CA 94402
Any personal information you provide to the above e-mail and postal mail addresses will not be used to send you promotional materials, unless you request it.
Capcom USA is a licensee of the ESRB's Privacy Certified Program. If you believe that we have not properly responded to your inquiry, please contact the ESRB at http://www.esrb.org/privacy/contact.jsp
Attn.: Privacy Certified Program
317 Madison Avenue, 22nd Floor
New York, NY 10017