Privacy Policy General Contest Rules Mobile Privacy Policy Capcom

CAPCOM USA ONLINE PRIVACY STATEMENT

Last updated March 31, 2014

Welcome to Capcom USA!

OUR PRIVACY COMMITMENT

Capcom U.S.A., Inc., Capcom Entertainment, Inc. and Capcom Studio 8, Inc. (collectively, "Capcom USA" or "Capcom") respect the privacy rights of our online visitors and recognizes the importance of protecting all information that you may choose to share with us. To further this commitment, we have adopted this Online Privacy Policy ("Privacy Policy") to guide how we collect, store, and use the information you provide us.

This certification seal shown on this page confirms that Capcom USA is a member in good standing of ESRB's Privacy Certified Program. ESRB's Privacy Certified Program is designed to ensure that our website's information disclosure practices are responsible and appropriate. To protect your privacy, we have voluntarily undertaken this privacy initiative and all of our websites have been reviewed and certified by ESRB Privacy Certified to meet established online information collection and use practices. As part of this privacy program, ESRB independently audits our websites, and administers other enforcement and accountability mechanisms.

TABLE OF CONTENTS

Q1. What information does this Privacy Statement cover?
Q2. What types of personally identifiable information do we collect about our guests?
Q3. How is your personally identifiable information used and shared?
Q4. What choices do you have about the collection, use, and sharing of your personally identifiable information?
Q5. What kinds of security measures do we take to safeguard your personally identifiable information?
Q6. How can you update your personal information and profile?
Q7. How can you ask questions, or send us comments, about this Privacy Policy?
Q8. How will you know if we amend this Privacy Policy?

 

What information does this Privacy Statement cover?

This Privacy Policy applies only to personal information collected on the websites where this Privacy Policy is posted, and does not apply to any other information collected by Capcom USA through any other means. This Privacy Policy applies to use and sharing of personal information collected on and after the date that this Privacy Policy is posted.

Please note that this Privacy Policy applies only to information submitted and collected online, and does not apply to information that may be collected by Capcom USA offline. This Privacy Policy applies only to websites maintained by Capcom USA, and not to Capcom Game Studio Vancouver, Inc. (www.capcomvancouver.com), or to our international affiliates (Capcom Asia, Capcom Europe, Capcom Japan), or any websites maintained by other companies or organizations to which we link. Capcom USA is therefore not responsible for the content or activities provided on those websites.

Finally, the terms of this Privacy Policy are subject to all applicable laws.

What types of personally identifiable information do we collect about you?

We don't require personal information to access our website. But if you prefer not to disclose personal information, you will not be able to enjoy certain features of our website. Personal information is information that identifies you and may be used to contact you.

Children

We don't knowingly collect personal information from children under 13. We take kids privacy seriously, and encourage parents to play an active role in their children's online experience at all times.

Information You Provide to Us

All of the personal information we receive comes directly from our guests. To offer our guests certain features on our website, we collect several types of personal information. We collect personal information from our guests to:

  1. Register for our website
  2. Register for community forum
  3. Register for our newsletter
  4. Use "Tell-a-Friend" features
  5. Purchase a product at one of our online stores
  6. Participate in contests, sweepstakes, or other promotions
  7. Receive customer or technical support
  8. Participate in online surveys, polls or questionnaires
  9. Product registration

Typically, this information includes:

  1. name
  2. e-mail address
  3. telephone and fax number
  4. shipping and billing address, and
  5. for those purchasing products online, credit card information.

Additionally, we may also collect other types of non-personal information (known as demographic information) such as your age or date of birth, gender, hobbies, occupation, marital status, platform preferences, and other game ownership information. This demographic information may be associated with your personal information.

Information Collected Through Social Networking Sites

You can also engage with our websites on or through third-party social networking sites, such as Facebook and Twitter, or other third-party social media plug-ins and applications. When you engage with our websites on or through third-party social networking sites, plug-ins and applications, you may allow us to have access to certain information from your social media profile (e.g., name, e-mail address, photo, gender, birthday, location, your list of friends, people you follow and/or who follow you, the posts or the "likes" you make) to deliver content or as part of the operation of the application. We may also obtain non-personally identifiable information (e.g., content viewed, game performance, high scores, and information about advertisements within the content you have been shown or may have clicked on) from your interaction with our websites.

When you provide information from your social media account, it can help enable us to do things like:

  1. give you exclusive content
  2. personalize your online experience with us within and outside our applications or websites, and
  3. contact you through the social networking sites or directly by sending you the latest news, special offerings, and rewards.

By doing so, you consent to the use of this information in accordance with our Privacy Policy. When you provide personal information to us through an application, on our websites, or on social networking sites, it may be publicly viewed by other members of these sites and we cannot prevent further use of the information by third parties.Information Collected Through Technology

We collect information through technology to make our websites more interesting and useful to you. For example, when you come to one of our websites, we collect your IP address. An IP address is often associated with the portal through which you enter the Internet, like your ISP (Internet Service Provider), your company, or your university. Standing alone, your IP address is not personally identifiable. At times, we also use IP addresses to collect information regarding the frequency with which our guests visit various parts of our websites.

Cookies

Our websites also use cookies. Cookies are pieces of information that a website sends to your computer while you are viewing the website. We and other companies use cookies for a variety of purposes. For example, when you return to one of our websites after logging in, cookies provide information to the website so that the website will remember who you are. You can choose to have your computer warn you each time a cookie is sent, or you can choose to turn off all cookies. You can do this through your browser (like Internet Explorer or Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your settings. If you turn cookies off, you won't have access to many features that make your web experience smoother, like the features mentioned above, and some of our services may not function properly.

Finally, once you've clicked on an advertisement or a third party link and have left our websites, our Privacy Policy no longer applies and you must read the privacy policy of the advertiser/third party to see how your personal information will be handled on its website.

How is your personally identifiable information used and shared?

Whatever the purpose may be, we will only collect information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives.

Capcom USA Activities and Updates

Information collected from those who voluntarily submit it to us is used to provide services like newsletter subscriptions, updates on special events, game news, and e-mail announcements of interest to our users. Moreover, if you register for access to our blogs or message boards, we will use your personal information to enable you to view and post messages on the boards. You should understand, however, that community forums, blogs, and message boards are tools that allow you to communicate with members of the online community. So whenever you give out personal information in public areas, that information can be collected and used by people you don't know.

Operational Uses

We may also use your personal information for other purposes such as "Operational Uses." For example, we may use your information to send you administrative communications either about your account with us or about features of our websites.

We occasionally employ other companies to perform services necessary to our internal operations. For example, we have partnered with other companies to personalize our web pages, process credit card transactions, analyze customers' interaction with our website, and process consumer surveys. We also provide postal addresses to the U.S. Post Office for delivery purposes. While providing their services, these companies may access your personally identifying information. These companies have agreed to securely store and maintain the personal information received from us.

Aggregate Information

Finally, we may take your personally identifiable information and make it non-personally identifiable. We do this either by combining it with information about other individuals (aggregating your information with information about other individuals), or by removing characteristics (e.g., your name) that make the information personally identifiable to you. This process is known as de-personalizing your information. Given the non-personal nature of this information, no restrictions apply under this Privacy Policy on our right to de-personalize your personal information. We may use de-personalized information in any way and share it with third parties without your consent.

Business Information

For practical reasons, we treat personal information submitted to us in a business capacity different from information we receive in a non-business capacity. Personal information submitted to us in a business capacity (e.g. resumes) may be shared with third parties, depending on the nature of the inquiry.

Purchase or Sale of Businesses

From time to time, we may purchase a business or sell one or more of our businesses and your personally identifiable information may be transferred as a part of the purchase or sale. If we purchase a business, the personally identifiable information received with that business would be treated in accordance with this Privacy Policy, if it is practicable and permissible to do so. If we sell a business, we will include provisions in the selling contract requiring the purchaser to treat your personally identifiable information in the same way required by this Privacy Policy (including any amendments to this Privacy Policy). The provisions of this paragraph will also apply if we are sold as part of bankruptcy proceedings.

Third Party Use

Our company doesn't share and hasn't reserved the right to share personal or demographic information with third parties.

Disclosures Required By Law and Disclosures to Help Protect the Security and Safety of Our Websites and Others

We will disclose personal information when we believe in good faith that disclosure is required by law (e.g., court order or subpoena) or help enforce:

  • our Terms of Use, or contest, sweepstakes, promotions, or game rules;
  • protect your safety or security, including the safety and security of your property; or
  • protect the safety and security of our websites or third parties.
What choices do you have about the collection, use, and sharing of your personally identifiable information?

Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. For inquiries regarding our disclosure policy, please write us:

Capcom USA
Attn.: Privacy Policy Administrator
800 Concar Drive, Suite 175
San Mateo, CA 94402
(650) 350-6500
privacy@capcom.com

What kinds of security measures do we take to safeguard your personally identifiable information?

The security and confidentiality of your information is extremely important to us. That's why we have technical, administrative and physical security measures in place to protect your personal information from unauthorized access and improper use. We also review our security procedures periodically to consider appropriate new technology and updated methods. But, despite our best efforts, no security measure is ever perfect or impenetrable. Specific security measures we currently implement to prevent unauthorized physical or electronic access to web users' personal and demographic information:

  • Web user data is stored behind a firewall
  • Data is stored in a secure physical environment (e.g. behind locked doors)
  • Data is stored in a database accessible to authorized employees on a need-to-know basis only
  • Users or employees must have a unique password before gaining access to user data
  • We use standard encryption technology when transferring or receiving sensitive personal information like credit card numbers
  • We maintain written security policies to which all employees must adhere.
How can you update your personal information and profile?

You can access and update the contact information you gave us during registration (that is, your e-mail address or any other information that would directly enable us to contact you), by e-mailing us at accounts@capcom.com.

How can you ask questions, or send us comments, about this Privacy Policy?

If you have questions or wish to send us comments about this Privacy Policy, please contact us with questions or comments at:

Capcom USA
Attn.: Privacy Policy Administrator
800 Concar Drive, Suite 175
San Mateo, CA 94402
(650) 350-6500
privacy@capcom.com

Any personal information you provide to the above e-mail and postal mail addresses will not be used to send you promotional materials, unless you request it.

Capcom USA is a licensee of the ESRB's Privacy Certified Program. If you believe that we have not properly responded to your inquiry, please contact the ESRB at http://www.esrb.org/privacy/contact.jsp

ESRB
Attn.: Privacy Certified Program
317 Madison Avenue, 22nd Floor
New York, NY 10017
privacy@esrb.org

How will you know if we amend this Privacy Policy?

We may amend this Privacy Policy at any time. If we make any material changes in how we collect, use, or share your personal information, we will send you a private message on Capcom-Unity.com and prominently post a notice of the changes on the websites covered by this Privacy Policy. Any material changes to this Privacy Policy will be effective when posted, and your continued use of any of the websites covered by the Privacy Policy after the posting will constitute your acceptance of and agreement to be bound by those changes.

Here is a PDF version of our Privacy Policy for those who wish to save or print the contents of this page.